We want you to understand the return conditions before ordering, especially for custom and made-to-order feather products.
Eligible Returns
For eligible standard-stock items, please contact us within 7 days of delivery. Items must be unused, in brand-new condition, and returned with their original packaging where possible.
Please contact info@feathersfans.com before sending a return so we can provide the appropriate instructions.
Custom & Non-Returnable Items
Personalized items, specially ordered or custom-made products, custom-dyed feathers, and items that have been used are not eligible for a standard unused-item return unless there is a confirmed product defect or seller error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery and include clear photos showing the issue and the packaging. We will review the case and advise the next step.
Return Shipping
For returns that are not caused by a confirmed seller error, return shipping costs are the buyer’s responsibility. If we confirm that we sent an incorrect or defective item, we will arrange the appropriate resolution and applicable shipping costs.
Refunds & Exchanges
Once an authorized return is received and inspected, we will process the approved refund or exchange. Approved refunds are normally processed within 7 days after the returned package is received. The time it takes for the funds to appear in your account can depend on your payment provider.
If you are unsure whether your item is eligible, contact us before returning it.