FAQ

Browse our feather fans, feather boas, fan staves, and other performance products, then open the product page and select the size, color, hand orientation, quantity, or customization options shown for that item. Add the item to your cart and follow the checkout steps to complete your order. If you need a custom option that is not listed, contact info@feathersfans.com before ordering.

Yes. After your order is successfully placed, you should receive an order confirmation email. If you do not see it, please check your spam or junk folder. If you still cannot find the confirmation or any order details appear incorrect, contact info@feathersfans.com with your name and order number.

Processing means we have received your order and it is being prepared or made. Most regular orders require 3–5 business days for production. Dyed-to-order colors usually require 7–10 business days, while large or highly customized orders may require 10–15 business days. If an unexpected delay affects your order, we will contact you.

Please contact info@feathersfans.com as soon as possible if you need to change or cancel an order. Because many of our products are made to order, cancellation is only possible before production has started. Changes depend on the current production status and may not be possible after materials have been prepared or customization has begun.

Yes, in many cases we can combine an additional item with an existing order if the original order has not yet shipped. You can place the additional order on our website and then contact info@feathersfans.com with both order numbers so we can confirm whether combined shipping is possible.

Add the items you want to your cart and enter the valid promotion code in the discount or promotion-code field during checkout. Apply the code before completing payment. If a valid code is not being accepted, please contact info@feathersfans.com before placing the order.

Bulk and wholesale pricing may be available depending on the product, quantity, and customization required. Please email info@feathersfans.com with the products, quantities, colors, sizes, and delivery deadline you need so we can review the order and provide a quote.

Orders are prepared and shipped from our workshop in Guangzhou, China. We use international carriers such as DHL Express and EMS depending on the destination and order requirements.

We ship internationally to many countries and regions. Shipping availability can vary by destination, carrier restrictions, customs requirements, and the type of product ordered. If checkout does not show a shipping option for your country or region, please contact info@feathersfans.com before ordering.

If your order has not yet been dispatched, contact info@feathersfans.com as soon as possible with your order number and the complete new delivery address. We will confirm whether the address can still be changed. Once a parcel has been handed to the carrier, an address change may not be possible or may involve additional carrier fees.

Production time: Most regular feather fan orders are made in 3–5 business days. Dyed-to-order colors usually require 7–10 business days, while large or highly customized orders may require 10–15 business days.

Estimated shipping time after dispatch: DHL Express usually takes 2–4 business days. EMS usually takes 4–7 business days. These are estimates and may vary because of destination, customs processing, or carrier conditions.

If you have a performance date or urgent deadline, please contact info@feathersfans.com before ordering so we can confirm the most suitable schedule.

Please contact us before ordering with the product, quantity, destination, and required delivery date. We will review the production schedule and available shipping method and tell you whether the deadline is realistic before you place the order.

Import taxes, VAT, duties, brokerage fees, or other customs charges are not included in the shipping charge unless explicitly stated at checkout. If applicable, these charges are determined by the destination country’s customs authorities and are the customer’s responsibility. We do not control these charges. Please check your local import requirements before ordering if you need specific information.

First check the tracking number in your shipping confirmation email. If the parcel is still in transit, follow the carrier updates for the latest estimated delivery status. If the tracking has stopped updating for an unusual period, or you did not receive a tracking number after dispatch, contact info@feathersfans.com with your order number so we can help investigate.

Yes. Once your parcel has been dispatched, we will provide a tracking number so you can follow the shipment with the carrier.

Please check your mailbox, entrance, reception desk, safe-place locations, and with household members or neighbours who may have accepted the parcel. If you still cannot locate it, contact the carrier and email info@feathersfans.com with your order number and tracking number so we can help review the delivery information.

Shipping availability depends on destination, carrier restrictions, customs requirements, and the products in your order. If your country or region is not available at checkout, please contact info@feathersfans.com before ordering. We will check whether a suitable shipping method is currently available.

Please contact us within 7 days of receiving your order if you would like to request a return or exchange. Eligible items must be unused, undamaged, and returned in their original condition and packaging.

Custom-made, personalized, specially ordered, and custom-dyed products are generally not eligible for return unless there is a confirmed production error or defect.

If an item arrives damaged or we made an error with your order, please contact us promptly with clear photos so we can review the issue and provide the appropriate solution.

For eligible returns that are not caused by our error, return shipping costs are the customer’s responsibility. Refunds are processed after the returned item has been received and inspected.